Call Center

Oursource your digital call center service, and telemarketing campaigns to our dedicated teams of customer service agents

Call Center

Call center takes care of your customers' needs and requests and can make or break your business. It can also be used to improve your marketing and customer outreach campaigns. However, investment in a full-fledged call center infrastructure with professionally trained staff and management hierarchy is complex and poses many issues.

To solve this problem for your business, HT Dynamic Solutions can combine our wealth of experience, deep understanding of the outsourced call center business, robust software and hardware system and teams of highly trained professionals, to provide the customer care and management that you need.

Our call center establishment procedure

  • 01 Call center scoping

    Your requests and specifications for the Call Center are received by us. A specialized team will be established for each project, with its own procedure and guidelines according to your request and specification. The team will scope out the issues, main bottlenecks and offer a solution and the procedure for establishment.

  • A detailed guideline on Call Center procedure will be established with proper monitoring and reporting modules, transfer of knowledge and training instruction if needed.

  • After robust procedure and guideline have been established that cater to your business needs and specification, the Call Center will be set up and enter operational mode. Continuous monitoring will be implemented for further systemic improvement.

 

Let us support your business process

We offer a personal approach with our expert team and effective support tools. Our outsourced solution reduce the cost and time for your enterprise so you can focus on growth and scale. We see ourselves as an extension of your team and seamlessly integrate our consultants and help desk professionals into your day-to-day business operations to ensure that your customers get only the best possible experience. Let's be partners and grow our businesses together!

Contact

Let's talk business! If you have any questions for us, want to propose a partnership, or require any services from our suite of offerings, let us know with the form below or contact us directly with the email and phone number listed.

Location:

4th Floor, Mitech Center, No. 75 Road 2/4, Vinh Hoa, Nha Trang City, Khanh Hoa Province, Vietnam

Call:

+84 908 250 681

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